As business owners, we are all familiar with the nearly impossible task of making contact with HMRC, particularly when deadline dates are closing in.  Often users are busy and tied up during normal working hours unable to hang on the phone for an extended period or are limited to specific times of day to make contact.

Hopefully, the following content makes your efforts simpler by putting resources in one place and to ensure you will not be tempted to use contact details from emails HMRC has allegedly sent to you.

HMRC Scams

If you are contacting HMRC regarding an email you may have received, be cautious.  HMRC never contacts customers that are due to receive a tax refund via email.  

HMRC will always send a letter through the post. “If you receive an email claiming to be from HMRC which offers a tax rebate, please send it to phishing@hmrc.gsi.gov.uk and then delete it permanently.

Telephone Numbers

If you do wish to make contact by telephone, research suggests that the best time to call is early in the morning between 8.30am and 9.30am or at lunchtime between noon and 12.30pm. At these times taxpayers waited an average of four-and-a-half minutes to be put through to an assistant.

the following numbers should be used to contact the HMRC helpline:

For specific queries you may also call:

Online Solutions

The HMRC Online Customer Forum allows you to ask questions, see what others are asking and get the answers and top tips on a range of topics including VAT, self-employment, Self Assessment or being an employer.

Social Media

For help with general queries relating to any of HMRC’s products and services:

• Twitter: https://twitter.com/HMRCgovuk/

• Facebook: https://www.facebook.com/HMRC/

• LinkedIn: HMRC…

Personal Tax Account

By signing up for a Personal Tax Account you can access the following:

• check your Income Tax estimate and tax code
• fill in, send and view a personal tax return
• claim a tax refund
• check and manage your tax credits
• check your State Pension
• track tax forms that you’ve submitted online
• check or update your Marriage Allowance
• tell HMRC about a change of address
• check or update benefits you get from work, for example, company car details and medical insurance
• find your National Insurance number

And more services are planned for the future.

Sign up for your Personal Tax Account HERE. Join the millions of customers already using their online account to check and update their records and see their state pension details. It takes just 5 minutes